Public support information · Installer applications open
Ask RRE for help
Email info@redrooenergy.com.au. Include the service you used, your order or application reference, a short description of the issue and the result you are seeking. Do not send passwords, sign-in codes, full card details or unnecessary identity documents. This page opens your email app; it does not silently submit a CRM case or promise a response time.
Purchase, delivery or warranty concern
Use your order reference and exact product or serial number. Where safe, preserve dated photos, error messages, packaging labels and previous communications. The warranty workspace can retain the record for an existing paid order. An unsafe electrical product needs qualified assistance; do not open or repair it yourself.
Privacy, access or a complaint
Explain whether your request concerns a privacy record, account access, supplier decision, independent trade work or an order. RRE may need to confirm your identity and authority before releasing information. If the matter remains unresolved, ask for an RRE review and keep the response with your records. Contacting support does not limit rights to external complaint or review pathways.
Current availability
Installer applications are open. Use your saved business dashboard for application receipts and correction messages. Freight booking, insurance issuance, purchasing and guaranteed installer availability are not offered by this contact page.
Support enquiries use the email route above or the public enquiry form linked from the site footer. Published support hours and response-time commitments have not been confirmed; an in-app receipt is not proof of an email delivery.
Registration and support enquiries: info@redrooenergy.com.au. Use your installer dashboard for application receipts and correction messages. Published support hours, a response-time commitment and a public postal address have not yet been confirmed. Do not send private identity documents through ordinary email.
