From the supplier.
To your Australian address.
On this page
A coordinated freight pathway, with clear responsibilities from collection to receipt.
RRE intends to engage reviewed logistics providers to manage equipment movements from the supplier’s factory or dispatch location to the buyer’s agreed Australian delivery point. The aim is to connect collection, international transport, customs clearance and local delivery in one documented journey.
How RRE selects freight providers ↓
The delivery arrangement must identify the supplier, lead logistics provider, relevant carriers, customs arrangements and agreed delivery location. RRE coordinates the platform records; the contracted businesses remain responsible for their agreed services and legal obligations.
How does RRE engage freight companies?
Freight forwarders, DDP logistics coordinators, customs brokers and Australian delivery businesses may be considered for the stages they are qualified and equipped to perform. Registration alone is not approval.
Business & service review
Verify company identity, responsible contacts, applicable licences and authorisations, routes, service areas, subcontracting arrangements and insurance evidence.
Equipment & handling capability
Check packing and collection requirements, shipment limits, battery and dangerous-goods capability, customs arrangements and rural or remote delivery access.
Connection & approval
Require a secure API connection for RRE DDP providers, then test quotes, shipment references, status updates and delivery evidence before recording activation approval.
Before activation, the provider’s written service arrangements must define scope, quote inclusions, handovers, subcontracted stages, issue escalation and evidence obligations. Approval is limited to the provider’s reviewed services and coverage. Providers must keep their details and evidence current; unsupported capability or expired evidence can lead to a hold, suspension or removal.
From factory preparation to buyer receipt.
- Factory preparation
Supplier confirms the goods, packaging, labels and shipping documents.
- Collection
Provider records the pickup, package identity and condition.
- Origin terminal
Goods move to the export terminal or consolidation warehouse.
- International transport
The shipment travels by a suitable, accepted sea or air service.
- Australian clearance
The appointed licensed broker coordinates customs and required biosecurity clearance, assessed charges and releases for the named importer.
- Australian terminal
Goods are received and prepared for onward transport.
- Local delivery
The carrier delivers to the agreed point under confirmed access conditions.
- Buyer receipt
The receiver checks the shipment and records delivery or discrepancies.
The route and number of handovers depend on the order. Estimated dates, milestones and exceptions must relate to the actual shipment.
From supplier dispatch to final delivery.
DDP means Delivered Duty Paid. RRE’s planned DDP freight method covers the complete delivery journey from the supplier’s dispatch location to your agreed Australian delivery address.
The supplier prepares your goods for dispatch. The freight company collects them and takes them to its collection point or freight terminal. From there, it coordinates international freight to Australia, Australian customs clearance, applicable import duty and GST, and final delivery to your nominated address.
One coordinated delivery arrangement, from the supplier to you. Your DDP quote is intended to include these freight stages and applicable import charges, so you can see the delivery cost before ordering.
Unloading, site access & rural delivery
Standard DDP delivery is ready for unloading at the named destination. Unloading is normally the buyer’s responsibility unless the agreed arrangements provide otherwise. Tail-lift, forklift or crane services must be expressly confirmed, together with their cost and who arranges them.
Tell the provider about access roads, gates, truck turning space, surface conditions, receiving hours and any remote-site restrictions. Delivery to a postcode does not automatically mean delivery to every property or installation position within it.
Delivery choices & the complete quote
Where suitable services are available, RRE plans to compare Lowest Cost, Balanced and Fastest options. These are comparison categories, not guarantees or fixed transport modes. The fastest eligible service may still be sea or road freight.
Quotes depend on weight, dimensions, product type, supplier pickup points, destination, handling, customs requirements and access. Confirm inclusions, tax treatment, validity, estimated transit time and possible extra-charge conditions before accepting an offer.
Batteries, several suppliers & optional insurance
Batteries and other restricted cargo need suitable classification, packaging, documentation and carrier acceptance for each transport stage. An ordinary freight approval does not establish dangerous-goods capability, and air freight is not suitable for every shipment.
Where practical, products from several suppliers may be consolidated. The quote must confirm pickup points, consolidation costs, timing and whether delivery is combined or split.
RRE requires qualifying supplier cargo cover for supported DDP shipments. This is an RRE participation requirement, not insurance automatically included by the DDP term. Any additional buyer policy is optional, separately assessed and never preselected. Declining additional cover does not remove seller delivery obligations or applicable buyer rights. Review insured interests, cargo, route, storage, limits and claims arrangements; RRE is not the insurer.
Record collection. Follow progress. Check receipt.
The planned system links shipment identifiers, provider updates, handover records and delivery confirmation to the order. Delays, missing items or damage need a clear reporting pathway.
Where safe, inspect external packaging at delivery. Photograph the complete shipment, labels, package numbers and any visible damage. Record discrepancies with the driver or delivery record and notify the named contact promptly under the applicable terms.
Keep packaging and supporting records until any issue is resolved. Do not open, use or attempt to repair equipment that appears unsafe. Delivery confirmation does not replace installation, commissioning or warranty records.
Further reading: ICC Incoterms® · Australian customs brokers · Dangerous goods by air
Recorded for each supported transaction.
RRE coordinates delivery and payment through approved providers. The seller, importer and applicable tax arrangements are recorded for each supported transaction. Your confirmed quotation explains the delivery scope and total payable before purchase.
For supplier-direct DDP, the overseas seller is proposed as the named importer for its own goods, subject to the actual contracts and verified arrangements. An appointed Australian licensed customs broker clears the goods on its behalf. Seller, importer, broker, consignee, tax payer and product Responsible Supplier remain distinct roles. Paying freight or clearing goods does not automatically make RRE, the carrier, broker or buyer the importer.
What is reviewed before a transaction can proceed?
Seller and importer identity and ABN or Customs Client Identifier where applicable; broker licence and appointment; separate customs, freight-booking and payment authorities; GST registration type and professional assessment; any resident-agent implications; duty/GST funding, document recipients and credit treatment; and the relevant product regulatory structure. A customs importer profile is separate from product approval. In-scope electrical equipment needs its applicable eligible Australian/New Zealand Responsible Supplier and model evidence.
How are duty and GST handled?
Border import GST, sale GST, low-value marketplace obligations, resident-agent obligations, RRE service fees, freight, insurance and local-stock sales are assessed separately. An ABN or buyer category does not establish the GST result. Low customs value does not automatically mean no sale GST. Import GST and sale GST can be separate legitimate events; credits and included amounts must be accounted for correctly. No single duty rate applies to the catalogue, and Chinese origin alone does not establish a preference.
The assessment retains tariff classification, customs value, origin evidence, concessions, transport and insurance inputs, the prescribed customs exchange rate, rule versions and professional evidence. Buyer AUD conversion is recorded separately. RRE paying a tax invoice does not automatically give RRE a credit or make the amount RRE output GST. These arrangements are not an RRE-specific ATO approval.
What happens if information is missing or changes?
Draft registrations, products and orders can be saved. Confirmed transactions require current verified scope, price validity, availability and reservation arrangements. Material importer, tax, packaging, destination or freight changes require reassessment and a fresh quotation before payment. Existing transaction records are retained; missing identities are not invented retrospectively.
Prepare supplier importer and tax details ↗ · Open private workflow rehearsal ↗
One complete journey. Separate responsibilities.
Supplier dispatch premises → collection → consolidation where suitable → international air or sea freight → Australian customs and biosecurity clearance → final delivery to the agreed address.
The supplier provides accurate packaging, weight, dimensions, cargo readiness and documents and retains its accepted DDP obligations. The lead freight provider manages physical delivery and its subcontractors. RRE coordinates the workflow and customer assistance under documented authority.
Every quote identifies the exact DDP delivery point and Incoterms® 2020. Unloading, any expressly purchased unloading service, its performer and its responsibility and risk boundary are recorded separately. DDP does not automatically include unloading or insurance.
A shared container retains each supplier, importer, buyer, package, consignment and document link. The authorised broker determines declarations and cargo-reporting structure. Shared costs use a documented allocation method with the original calculation retained; a container is not automatically one RRE import.
The buyer pays the complete confirmed AUD total through Stripe only after activation. Product settlement remains 30% after verified supplier acceptance and 70% after the approved independently evidenced collection/dispatch milestone. Freight, border amounts, insurance, RRE fees and approved reserve allocations remain separately identifiable. Settlement does not end the seller’s delivery obligations.