Supplier cargo cover.
Clear buyer choices.
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Additional insurance for your products, from supplier dispatch to your Australian delivery address.
Valuable equipment can pass through several carriers, terminals and handling points before it reaches you. RRE recommends considering suitable additional freight insurance to help protect against insured physical loss or accidental damage during that journey.
Qualifying supplier cargo cover is required under RRE’s proposed participation rules. It must match the insured interests, exact cargo, route, consolidation and storage stages, commencement, limits and claims arrangements. This requirement comes from RRE, not automatically from DDP. Any additional buyer cover is optional and must provide a distinct suitable benefit through an authorised insurance arrangement.
How checkout insurance selection will work ↓
Once suitable products and authorised arrangements are approved, RRE’s intended checkout may display eligible additional insurance quotations. No provider panel is approved or activated in this test. You will be able to compare available policies and select the option that best matches your needs, or decline additional cover.
Insurance quotes at product checkout.
Once approved providers and the service are available, insurance quotes will be displayed on the product checkout page for the actual order and delivery route. Available options may vary by product, shipment value, destination and transport method.
- Review quotes
See the provider, premium, insured value and policy documents for each available option.
- Compare cover
Check the insured journey, limits, excess, exclusions and claims requirements alongside the price.
- Make your choice
Select a suitable available policy or decline additional cover. Insurance will not be preselected. Declining additional cover preserves the seller’s delivery obligations and your applicable buyer rights.
- Confirm cover
Keep the provider’s policy confirmation and check its start and end points before dispatch.
A displayed quote or checkout selection is not, by itself, confirmation that cover has been issued. The provider must confirm the policy and when it takes effect.
Check that every delivery stage is included.
Ask the provider to confirm cover for the goods and the full route below. Each stage is covered only where the selected policy includes it.
Supplier dispatch & collection
Release from the supplier, collection and transport to the freight company’s collection point.
International freight
The approved sea, air or other transport journey from the origin country to Australia.
Customs, handling & storage
Terminal transfers, customs processing and temporary transit storage where included.
Final Australian delivery
Transport to your nominated address, including unloading only where expressly covered.
What should I compare besides the premium?
Confirm the insurer, who is insured, the exact goods, supplier dispatch locations, Australian destination, transport modes and insured value. Check whether freight and other costs are included in that value.
Read the full policy wording, the Product Disclosure Statement where applicable, and the policy schedule. Compare the excess, limits, start and end of cover, loading and unloading, storage conditions, exclusions and claim deadlines. Ask the provider about anything unclear before selecting.
What may be covered — and what may be excluded?
Depending on the policy, insured events may include loss, theft, accidental physical damage or specified transport accidents. Handling, water damage and transit storage must be checked rather than assumed.
Policies may exclude inadequate packaging, delay, inherent defects, pre-existing damage or particular goods and routes. Batteries and other restricted cargo must be disclosed and accepted. A policy does not cover every event or guarantee payment of every claim.
How does insurance relate to DDP, warranties and existing cover?
DDP describes the agreed delivery responsibilities; it does not automatically confirm cargo insurance for you. Ask who already carries cover, who can claim under it and what additional protection a separate policy would provide before paying for duplicate cover.
Freight insurance addresses insured transit loss or damage. It is separate from product warranties and does not replace the seller’s delivery obligations or applicable consumer rights. Confirm when transit cover ends; installation and ongoing operation may require different cover.
Contact the insurer. Preserve the evidence.
Notify the selected provider promptly using the contact details and time limits in your policy. Record visible damage or shortages on the delivery record where practicable.
Keep photographs of the shipment, packaging, labels and product condition, together with the invoice, policy reference, tracking history and proof of delivery. Retain packaging and follow the insurer’s instructions before repairs or disposal, while taking necessary action for safety.
The insurer assesses the claim under its policy. RRE may help provide authorised marketplace order and freight records; those records do not guarantee a claim will be accepted.
The correct insured party deals with the insurance provider.
RRE is not the insurer, underwriter or claims decision-maker. It does not guarantee cover or pay insurance claims. Contact the provider for policy questions, suitability enquiries, confirmation of cover and claims assistance.
Further reading: ASIC insurance information · Moneysmart: comparing insurance
Recorded for each supported transaction.
RRE coordinates delivery and payment through approved providers. The seller, importer and applicable tax arrangements are recorded for each supported transaction. Your confirmed quotation explains the delivery scope and total payable before purchase.
For supplier-direct DDP, the overseas seller is proposed as the named importer for its own goods, subject to the actual contracts and verified arrangements. An appointed Australian licensed customs broker clears the goods on its behalf. Seller, importer, broker, consignee, tax payer and product Responsible Supplier remain distinct roles. Paying freight or clearing goods does not automatically make RRE, the carrier, broker or buyer the importer.
What is reviewed before a transaction can proceed?
Seller and importer identity and ABN or Customs Client Identifier where applicable; broker licence and appointment; separate customs, freight-booking and payment authorities; GST registration type and professional assessment; any resident-agent implications; duty/GST funding, document recipients and credit treatment; and the relevant product regulatory structure. A customs importer profile is separate from product approval. In-scope electrical equipment needs its applicable eligible Australian/New Zealand Responsible Supplier and model evidence.
How are duty and GST handled?
Border import GST, sale GST, low-value marketplace obligations, resident-agent obligations, RRE service fees, freight, insurance and local-stock sales are assessed separately. An ABN or buyer category does not establish the GST result. Low customs value does not automatically mean no sale GST. Import GST and sale GST can be separate legitimate events; credits and included amounts must be accounted for correctly. No single duty rate applies to the catalogue, and Chinese origin alone does not establish a preference.
The assessment retains tariff classification, customs value, origin evidence, concessions, transport and insurance inputs, the prescribed customs exchange rate, rule versions and professional evidence. Buyer AUD conversion is recorded separately. RRE paying a tax invoice does not automatically give RRE a credit or make the amount RRE output GST. These arrangements are not an RRE-specific ATO approval.
What happens if information is missing or changes?
Draft registrations, products and orders can be saved. Confirmed transactions require current verified scope, price validity, availability and reservation arrangements. Material importer, tax, packaging, destination or freight changes require reassessment and a fresh quotation before payment. Existing transaction records are retained; missing identities are not invented retrospectively.
Prepare supplier importer and tax details ↗ · Open private workflow rehearsal ↗